The general reservation and cancellation terms and conditions of The Hotel Maria (SC Hotels Operations Oy)
These terms and conditions apply to bookings that have been made with the Corporate Discount Code through the website, by telephone or by email directly to the hotel. Group bookings of at least six (6) rooms or for a group of at least six (6) persons are subject to different conditions and should be made by contacting directly. These terms and conditions do not apply to bookings made through a third party, such as a travel agency, or situations where a separate agreement has been made with the customer. The products sold through the online store are managed by SC Hotels Operations Oy (Business ID 3291502-9), which reserves the right to make changes. The prices of the products include value-added tax in accordance with the applicable tax rate.
When making a reservation, the company’s name and/or Corporate Discount Code, guest’s name, address, email address, phone number, arrival and departure times, and payment method must be provided. The hotel reserves the right to set various rules for the booking, such as reservation fees and credit card guarantees. All reservations require a credit card guarantee, after which the reservation is binding. To confirm the reservation, the hotel requires credit card information, including the card number, expiration date, CVV number and cardholder’s name. For online reservations, this information is provided at the time of booking. For reservations made by email or phone, credit card information is provided through a secure deposit link sent by email. Invoicing customers can guarantee a reservation either by credit card or by the company name. Invoicing agreements are always made separately between the customer and the hotel. As an alternative guaranteed method, the hotel may require a full advance payment. The payment schedule for the advance payment is agreed beforehand in writing. The Hotel Maria has the right to verify the credit card limit for the agreed amount.
Cancellations and any changes must be made before 6:00 p.m. local time one day prior to arrival. The hotel reserves the right to charge the customer one night’s taxable price and any additional services related to the reservation if the customer does not cancel the booking or does not show up. The hotel reserves the right to changes if the booking needs to be moved or changed. If the customer or their close relative encounters a sudden illness, accident, or death, the customer has the right to a refund. Cancellation must be made before the reserved accommodation is due to begin. Additionally, The Hotel Maria must be provided with a medical certificate or other evidence verifying the cancellation reason within 14 days of the withdrawal. A certificate provided late, a cancellation during the stay, or interruption of the vacation does not entitle the customer to cancel the reservation, make changes or receive compensation. We recommend that the customer has a valid travel insurance.
The payment method must be agreed upon at the time of booking. Accepted payment methods are cash in euros, the most common bank and credit cards, and gift cards. If an invoicing agreement has been made between the customer and the hotel, a full or partial advance invoice for the reservation may alternatively be sent to the customer. Post-billing is available only for companies and is always agreed upon on a case-by-case basis. The minimum invoicing amount is 1000€. Invoicing fee is 25€ / invoice. The payment schedule and arrangements are always agreed in advance in writing with the customer. The payment term is 14 days, if not otherwise specified. If payment is not made by the due date, the hotel reserves the right to cancel the reservation. The hotel is not obliged to accept foreign currency, checks, coupons, or payment cards. If the customer has chosen credit card as payment method, the hotel reserves the full value of the stay and additional services from the credit card at check-in. If the payment method is other than credit card, the customer will be expected to settle the payment for the stay and the preauthorization for additional services in cash, and the amount is 150 euros per night. The hotel has the right to charge the customer’s credit card presented at check-in for any additional costs afterwards. Charges may include unreported purchases and/or damages incurred
TThe hotel room is available to the customer from 4:00 p.m. on the day of arrival and must be vacated by 12:00 p.m. on the day of departure. The hotel has the right to agree to exceptions to the mentioned check-in and check-out times. If the room booked by the customer is not available for any reason, the hotel will arrange the nearest achievable equivalent room as soon as possible.
If the customer checks out of the hotel before the confirmed departure date, the hotel must receive a notice about this by 3:00 p.m. on the previous day. If the booking is made for several days and the cancellation period has expired, the customer must pay the confirmed price for the unused period.
Customer is expected to behave in accordance with good manners and to comply with the rules of conduct in all hotel premises. If a customer violates the code of conduct or behaves inappropriately, the customer may be immediately removed from the hotel. In the event of such a situation, however, the customer must still pay the full price of the accommodation and any additional services.
In principle, hotel rooms are only available for staff and persons staying in the hotel, although other guests are welcomed to common areas of the hotel. Room occupancy capacity must not be exceeded.
The customer is responsible and liable for damages caused intentionally or through negligence, whether by the guest, his or her visitors or pets. This applies to the hotel room, hotel furniture and equipment, as well as other guests staying at the hotel and their property.
The customer must be at least 18 years old when making a room reservation. The person who has booked the room is responsible for the minor staying in the room. The same applies in situations where a minor is staying in the room alone. A minor staying alone must have a written consent signed by a guardian stating the minor’s name, date of birth, and the date of stay. In addition, the consent must show the guardian’s name and contact information.
Pets are welcome at The Hotel Maria. Pets stay in our hotel for 100 euros per night. Because we have a limited number of pet-friendly rooms, accommodation of a pet must always be notified at the time of booking. The persons staying in the room are responsible for the care and well-being of the pet as well as any damage and costs it may cause. Our staff is happy to provide guidance on pet-friendly areas in our hotel and outdoor activities in the hotel’s surroundings.
Smoking is prohibited in all hotel premises, including e-cigarettes. Smoking is only allowed in designated smoking areas in the hotel’s outdoor areas. The hotel has the right to charge a fee of 200 euros for non-compliance with the ban.
The safe in the hotel room is available to the customer for storing valuables. The room safe can accommodate items such as laptop computer. On request the hotel may also take valuables for safekeeping, in which case the hotel has the right to charge a separate fee. If the property left for safekeeping is exceptionally valuable, the hotel must be notified in advance. The hotel has the right to refuse responsibility for the storage of the customers property. The customer is responsible for their own luggage unless the hotel has taken it for safekeeping in the aforementioned manner. If the hotel does not take responsibility for the luggage, the hotel must inform the customer separately. The hotel is not responsible for any property kept in the room’s safe. The Hotel Maria does not have a separate parking area or garage; the customer is responsible for parking and its costs. The hotel is not responsible for any vehicles or other property left in the parking area chosen by the customer.
Photography and videography in The Hotel Maria’s public areas and guest rooms using professional equipment or for commercial purposes require prior approval. Please contact for more information and to arrange permissions.
6. Valet Parking Service Disclaimer
By using our valet parking service, guests acknowledge and agree to the following terms and conditions:
Limited Liability: Our hotel provides valet parking services for the convenience of our guests. However, the hotel is not liable for any damage, loss, or theft of vehicles or personal belongings left inside the vehicle while parked or handled by our valet staff. Guests assume all risks associated with using the valet service.
Personal Belongings: Guests are responsible for removing all personal belongings from their vehicle before handing it over to the valet. The hotel will not be held responsible for any lost or stolen items.
Damage to Vehicles: The hotel will not be liable for any damage to vehicles, including but not limited to scratches, dents, or other forms of damage that may occur while the vehicle is parked or in transit by the valet service.
Third-Party Services: Valet services may be provided by a third-party company. The hotel disclaims any responsibility for the actions, negligence, or performance of any third-party valet service provider.
By utilizing our valet parking services, guests agree to release and hold harmless the hotel, its management, staff, and agents from any claims related to loss, theft, or damage to vehicles or their contents. For further inquiries or issues regarding the valet service, please contact our management team directly.
The Hotel Maria has the right to cancel a reservation due to a compelling reason, such as a Force Majeure event. The hotel cannot provide the promised services in circumstances such as strikes, fire, water damage, natural disasters, war or other factors that may hinder the hotel’s operations. In these situations, any advance payment made by the customer will be refunded. Other costs or damages that may be incurred by the customer due to cancellation will not be reimbursed.
Updated on 31 March 2025
